Shop Terms, Delivery & Returns Information

Delivery Information

Ireland:

€5 per order

 

UK:

€10 per order

 

Rest of the World:

 

Shipping and handling fees for orders being shipped outside Ireland and UK are calculated by the weight and size of each individual order and therefore cannot be calculated exactly on the website.

Once you have placed your order online we will calculate the exact shipping charge and will phone you to advise you if the shipping charge is more than €15 for your approval to proceed.

Following payment by paypal or credit card to pay for any additional shipping charges we will proceed with your order. International orders are shipped by courier. Please note that the recipient of the order is responsible for any local taxes, customs, and/or duty fees that might apply at the time of delivery.

 

Returns

If you’re not completely satisfied with an item that you have purchased and the item is unused, you can return it to us within 30 days of purchase for a refund. All you need to do is contact us by emailing info@sensationalkids.ie or phone us on 045 520900 before you return your goods and we will guide you through the process to make everything as quick and easy as possible.

Customised products specially made to order cannot be returned.

To ensure a full refund or credit,  the item to be returned needs to be unused, and must have its original packaging undamaged and intact. We reserve the right to refuse returns if the item is received otherwise than in accordance with our outlined requirements.

To guarantee delivery, we’d recommend that you send back your return using a tracked service. 

Return postage costs are the responsibility of our customer.

Returns should be sent to Sensational Kids CLG, Unit F2 Kildare Business Park, Kildare Town, Ireland. Phone 045 520900.

 

Damaged or Defective Goods

In the unlikely event that you receive a damaged or defective product, please contact us on 045 520900 or email info@sensationalkids.ie and we will guide you through the warrranty process. We will arrange for a repair, replacement or credit.